About Us

Our Guarantee

With nearly 30 years in business, our experienced team has the know-how to ensure your 100% satisfaction from beginning to end.

Our sales team will meet you to assess your needs and give you the most competitive prices possible. Our office staff will call to schedule your cleaning and follow-up afterwards. Our operation’s supervisor and his field teams will make sure that your job is done right. Our teams are uniformed, dedicated, and polite, and they will not stop until you are completely satisfied.

This is my guarantee to you.

– Amy Diehl, Owner/President

 

Our Business and Processes:

Experience:

Awnclean has been in business since 1989. This means we have the right teams, the right equipment, and know the right cleaners to use. Most importantly, we have knowledgeable crews who have the experience and expertise to make sure your job is done right.

We Stand Behind Our Work:

If you are ever not 100% satisfied with our services; we want to know about it. We will inspect the work and send a team to re-do it if it can be improved. If the staining is permanent, we will follow-up with you to make sure you understand the work done, how we addressed the problems and, if needed, do a sample for you so you can see for yourself. This is rarely an issue because most problems can be identified prior to cleaning but, on occasion, if permanent staining is found on a project, we will pull out all the stops to address it.

Full-Time Office Staff:

Awnclean has a full time office staff dedicated to helping you with questions, requests, or concerns. A quick response time to your needs is our top priority.

Computerized Billing and Records:

All records and billing are always fully computerized and tracked. Any questions you may have about your account, or past work, are immediately available for review.

Multiple Sets of Trained Crews:

We have multiple sets of highly trained crews and maintain a large inventory of cleaning equipment so our crews are always fully operational when you need them. Multiple crews also mean that we can get your jobs done faster, with less impact to your operations. All of our crew and crew chiefs are full time employees who are hired and trained by us.

Scheduling:

Our teams work daytime, nighttime, and weekend shifts because we know the every client has different optimal work-hour requirements for their property.

Advanced Scheduling:

Awnclean’s scheduling coordinator will call or email you prior to your work being performed and, upon request, can provide you with monthly and yearly calendars. This means that you are informed in advance when our crews can be expected and you can track the work.

Latest Technology and Equipment:

Awnclean continually invests in new equipment and technology to insure you get the latest, best innovations in the industry. All of this means a better quality job. We are always searching for a better, safer way to get the job done and we are willing to make the investment this requires.

Quality Control:

We continually check our crews to insure that all work remains top quality. On-going training, monthly safety meetings, and regular job follow-up keeps our crews keenly aware of the importance of doing the job safely, and doing the job right.

Proper Inventory:

Every job is different so each work trailer carries a full line of cleaning chemicals, sealers and equipment. This is essential for performing a top quality cleaning job every time.

Complete Insurance Coverage:

We understand the importance of making sure a contractor carries proper insurance before you allow them on your property. We carry $2 million of General Liability coverage, plus $1 million umbrella coverage, $1 million Automobile Liability coverage, and all employees are fully covered by Worker’s Compensation.